더 서프브레이크 호텔

the entry to the room was a key code that was hard to use so the staff had to do it for me. The sound to the TV did not work. The bed sank. The comforter was advertised as down, not true. the pillows were large and not soft at all. very uncomfortable sleeping conditions needless to say. Most importantly, NO HOT WATER. No shower before I head back to work.

Was happy to find the Surfbreak at a good price for San Clemente and a more modern, updated room. The room suited our needs well for a bit of business that was needing to be done at the hotel, but the comfort level was a different story. The room appeared quite clean and fresh, but the sheets were incredibly cheap and scratchy. There was a ton of noise from other, unruly guests yelling and stomping around all night. After walking around on the floor barefoot for the evening, my feet were completely black due to the humidity and lack of cleaning I imagine. We also needed to extend our stay, but couldn't find anyone at the hotel (even house cleaning) to talk with to help us with our needs. There were no fresh linens delivered over the course of a week or refills on coffee and such until I came to them and asked. It wasn't a bad experience, just not really what you would expect when paying upwards of $500 somewhere.

Everything was great, however there was no hot water Saturday night after check in, or Sunday morning before we left :(

Clean, convenient and comfortable room. All recently redone.

Amazing staff and so helpful. I would definitely come back!

Manager came to my door at 11pm scared my kids and I. He said they were hoping around the room and the down stairs complained. We went to bed we are up now at 130am due to upstairs ppl walking and loud Feels like there is bud bugs in the beds dirty wash cloth thrown up in closet worst place ever. I called front desk complained and he argued w me. I want a refund.

We found upon check in that it had new owners as of a couple months ago. Which meant no longer do they provide roll away beds, which we needed and had expected when making the reservation. They gave us an extra comforter to make a bed on the floor as no other rooms available. Also, breakfast was no longer included. No compensation for any of these changes was offered. All of this would’ve been important to know before arrival. We had booked this months ago with no notification of changes.

This was such a cute hotel with an awesome ocean/beach/surfer vibe. The rooms were really well decorated and nicely remodeled.

They never came in and gave me fresh towels i was there 2 nights.

We've gone here for years when we go to concerts at Coach House. Love the new design and remodeling of the Inn. Staff very helpful and very close to all dining and the beach. Love this place and really like the new modern decor.