There are 3 pools, all pools have hot tubs and a small wading pool for younger children. My friend and I sat at these to put our feet in. Would be nice if there was at least one step to get out of the wadding pool easier. Pools are not heated. So for some water was too cold. You have to exchange your towels yourself. There are two areas near two of the pools to do this. You give them a card to get the pool towel, but if you want new towels for your room, you need to bring them there to exchange them. The room we stayed in was on the second floor, no elevator. There are outdoor wooden stairs. The bathroom sink is outside of the bathroom. Good water pressure, and had plenty of hot water.The patio area smelled of cigarette smoke. You receive a text before arriving, and this number can be used to ask any questions. You will also receive notifications on resort activities or if some things are closing early. Responses to questions are very quick. The restaurants in the resort have good food and drinks. However all seating is outdoors, and the restaurants are more like food trucks. The pizza place is also the coffee place and the general store. All staff encountered was very helpful and polite. Room had two beds w/kitchenette. Dishes, bowls, cups, mugs, and silverware are provided. However you must wash these by hand yourself, there is a sign stating to wash them before leaving. You provide your own soap, and take your own trash out. Shampoo/Conditioner is not provided.