Rooms are tired. Paint and repair would be an idea
John
John ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 21์ผ
Excellent - worth the money
Everything was great for the night we spent at the hotel
Aseem
Aseem ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 18์ผ
Take a fan
Room was absolutely roasting. Window only opened a small way, air con wasn't working and fan provided was of no use.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 14์ผ
Worst Hotel stay ever
My stay was the worst possible stay i have ever had. I went with my partner and daughter who is 8. It has been in its 30ยฐ plus weather and the hotels A.C didn't work so for the last 3 days we all couldn't sleep as it was too hot. All night we stayed awake as it was far too hot and stuffy in the room. my daughter would cry at night as it was too uncomfortable with the hot air in the room. There was no complementary water in the room had to beg for that too. one night i jad to let my daughter sleep in the car with the A.C on just so she could get some sleep. This actually spoiled our holiday. Asked to be moved to another room b t the wouldn't. I have been to a lot of hotels in my time but if there has been an issue they always move you to another room or come up with a solution. I get the hotel felt old anout dated but the basics of A.C in a room with this heat wave especially when you have 3 bodies in a room. I literally have wasted my last 4 days stay and money. I felt really let down especially for my eight year old.
mohammed
mohammed ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 14์ผ
I am writing to formally express my disappointment regarding my recent stay at your hotel. I booked a room expecting a comfortable environment, but upon arrival, I discovered that the air conditioning was not workingโduring an ongoing heat wave.
The receptionist informed us that the AC had been out of order for the past two weeks. This is unacceptable and should have been clearly communicated to us before we booked. Had we known, we would have made alternative arrangements.
We were offered unlimited water as compensation, which is insufficient given the circumstances. We were on a long journey and specifically chose your hotel to rest and recover for the next day of travel. The extreme heat and lack of sleep severely impacted our well-being. In fact, my father was unable to drive the following day due to exhaustion and as a diabetic on insulin needed sleep. Which was impossible in the above 28 degrees inside the room with no window that we could open and one small fan.
I expect a partial or full refund for this stay, as the room did not meet basic standards of comfort or transparency. I hope you will treat this matter with the seriousness it deserves.
Sincerely,
Rebecca Rahman
Rebecca
Rebecca ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 11์ผ
Worth a stay
Very quite and clean room with plenty of room for 2 adults and 1 child aged 7.
Sofa bed with comfortable.
Breakfast was very good,.all freshly made and hot.
All staff friendly and welcoming.
Darren
Darren ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 7์ผ
It was OK, couldn't get hot water in the shower, fire alarm went off at 1am, sauna and changing rooms a bit run down, but otherwise OK and in line with expectations.
Nicholas
Nicholas ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
Some great helpfull staff,
Unfortunately not much in stock on the menu.
But otherwise ok
Christian
Christian ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 5์ผ
Mark
Mark ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 5์ผ
No response
I have to say really disappointing, not only in the hotel but also badly let down by reception manager. I highlighted that we were discriminated against and obviously not wanted in the pool, my other concern was the state of the boards in the sauna, i dread to think that the boards are of an asbestos material, you can clearly see the open material. Even if not looks disgusting. Only one visit despite booked for 4 nights, one of the reasons we booked this hotel.
I asked to be contacted after making complaint, still waiting.