The Westin is amazing for sure! We had some hang ups that seemed to be easy fixes but it just kept getting passed to the next person and every time I would bring the issues to someone they would say “oh that’s unacceptable, go speak to *someone else*”. My biggest complaint is feeling gaslit over getting the wrong room. I paid for a delux room and was given a premium, or maybe the other way around. I wanted a bathtub and the luxury of that room, which is why I chose it. I was told this room was the same but when I first called to question my fridge and a lamp not working, I was told then that I was in a less than room and we should go to the front desk. Problem is, it was 11:00pm. We were so tired and beat up from the day. It was a bad travel day. Over all, I expected so much more from Marriott and the Westin. I want to stay again but I’m not sure I will put the money into a room again and not get what I paid for. I was told they won’t guarantee rooms booked through third parties. I wish everyone would work together and put together a rule book so guests who work hard for their money know what they’re up against. If I knew that, maybe I would do things differently. Also the room we were in was the loudest room I have ever been in and the temp of the water out of the faucet is only hot and enough to burn skin.