Arrived late and received a small (i mean no room to put two suitcases down) twin bed not even a queen size so truly a small room. Had the amenities i imagine for a renovated or converted older build type hotel, no AC however and windows that didn't seem to want to open much....
requested room turn over each night and got 2 out of 4...the last day we asked for just towels and despite there being two of us got one set!
Got the romance package and told them we were arriving late (1030)...the ice had melted by the time we arrived! while good at the time, the then eaten chocolate strawberries that i requested (as a treat for my partner) stayed in the room for 2 days until i moved them outside the door where they stayed until the end of day 3...
yes these are all first world problems but make a difference to the overall impression and service ethos of a place...
staff were available, just not always effective, a pet friendly place, so lots of four legged greetings in the lobby
the hot breakfast was way over priced for the contents, but hey ho we tried...
In summary a lovely setting for one or maybe two nights...
Oh PS, we went to the pool / spa...pool not available due to pre planned kids lessons / other activities, spa, looked fantastic but we sat and waited to find out more and the place seemed way under staffed, so we moved on....