My recent stay at The Eze Hermitage was a horrifying ordeal that should serve as a stark warning to anyone considering booking a stay there. The nightmare began with the absence of air conditioning in our room, which forced us to leave the balcony door of our second floor room slightly ajar for ventilation. This lack of comfort turned into a catastrophic lapse in security when an intruder managed to climb up onto our balcony and break into our room. We woke up to find the man crawling into our room and stealing $400 worth of our belongings.
To add insult to injury, when we rushed downstairs for assistance, we discovered that the front desk was deserted and there was no night security, contrary to what the management had claimed. We were left to fend for ourselves in a distressing situation that could have easily been avoided with proper safety measures.
Clearly, we found another hotel for the second night of our trip, as staying at The Eze Hermitage was no longer an option. Despite the severity of the incident, the inn demonstrated a shocking lack of accountability and customer service. After enduring a week of fruitless back-and-forth communications, they made a great show of their so-called "generosity" for not charging us for the second night we didn't stay and grudgingly offered only a partial refund for the one night, which does nothing to compensate for the trauma and financial loss we suffered.
In summary, The Eze Hermitage exemplifies negligence and poor service.
