Unacceptable Experience at Kongress Hotel Davos
Our stay at Kongress Hotel Davos was unacceptable. As frequent guests at 4- and 5-star hotels, we expect high standards, but this experience fell far below expectations.
Upon arrival, everything seemed fine, but after a day of skiing, the situation became unbearable. We wanted to leave the first night but had to wait for a manager in the morning.
ยท No service was provided. Both restaurants were closed at 18:00, with no cafรฉ or room service available.
ยท The hallways were chaotic, with intoxicated guests screaming and blocking corridors with a baggage trolley all night, raising serious security concerns.
ยท The room was poorly maintainedโdirty carpet, weak shower pressure, and thin, low-quality towels. Water leaked from the shower, flooding the floor.
ยท The toilet paper holder was broken. The small window made the room feel claustrophobic.
ยท The in-room iPad service system did not work, and staff dismissively told us, โToo bad.โ
ยท A receptionist shockingly stated that Davos is โnot a good placeโ with โnothing to doโ and โnowhere to eat.โ
ยท The bed was uncomfortably hard, and when we sought assistance, staff refused to help.
This was one of our worst hotel experiences โน๏ธ