Newly opened/refurbished collection of hotels in one building, off Times Square. Great location, quiet (for area - seriously) and convenient. Decent breakfast and plenty of staff topping up.
However, the queue to register took too long (30 minutes, 4-5 customers and three staff), the a/c was very noisy and the lift situation is occasionally laughable. On 10th floor so could walk down the stairs, but getting up was a gamble as key card gives you access momentarily. With 38 floors and 4 (small) lifts, sole were taking 45 minutes to get around . Clearly not good enough.
Overall though, it’s decent and I would recommend