2/10 - 별로예요
2024년 3월 4일
A very unpleasant one night stay.
I hope the host or manager of this accommodation sees this.
1. I saw 5 cockroaches in 10 minutes.
(table, kitchen, pillow)
2. My family escaped to the lobby at night. I tried to call the staff through security, but the staff did not answer the phone.
3. A phone call with security staff was eventually successful, but she told me to use spray in the room for cockroaches.
4. She said she would discuss it with her family and hung up first.
5. After waiting in the lobby for about 20 minutes, I tried to call her again to request a refund, but she did not answer the phone. In the end, I had no choice but to spend the night here, feeling very uncomfortable and anxious.
* The staff at the front desk is very unfriendly as well.
(She is a woman with glasses and short hair. I could not confirm her name. I was told that she was the staff member who had called Security about the cockroaches.)
youngmin
youngmin 님, 1박 여행
Hotels.com 실제 이용 고객 후기
