check Friday August 2, 2024
Rm 105- room smell ac had mold and smell of mold
Switch to
Rm 108- spent friday night and woke up to wet carpet..after rain, carpet wet and mold in corner of ac
Ck in clerk stated we couldn't switch room until clean up crew come in which would be in a couple hours..
Miss Bonnie also at ck in counter....poor customer service..proceeded to say to me unfortunately there's nothing we can do about that, it was heavy rain last night.. a room that begin to smell and carpet is saturated in water due heavy rain..unacceptable
Switch to
Rm 206 was given after Terrell assistant the check in clerk Jessica .. Room 206 was ok.
After checking out the new room..I went back to from desk and asked for manager on duty, which I was told they don't work on weekends and will be on duty on Monday
I also told Miss Bonnie what she stated was unacceptable and very poor customer service, she apologize for what she stated previously, however it was already said.