디 어퍼 하우스

택시에 지갑을 두고내렸는데, 직원이 정말 최선을 다해서 해결해주려함. 순간 놀라서 어버버했는데 오히려 안정시켜주며, 아침 못먹었을테니 아침 방으로 올려주겠다고 하며. 캐리어만 맡기고 나오려했는데 체크인을 바로 아침 9시에 해줬음; 시설이나 편안함, 서비스는 두말할것 없이 좋고. 다른 호텔처럼 정신없거나 시끄러운 손님들도 없고 비즈니스 손님들이 많아서 매우 여유로웠음. 기념일이라고 선물과 케이크고 준비해줬다하고. 정말 두말할 것 없이 좋은 기억으로 남았음.

시설, 서비스 모든것이 완벽했던 곳입니다 괜히 the upper house가 아닙니다

Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number. The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.

We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us. The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.