Disappointing. I would not consider this hotel on par with NYC 5 star hotels. While there, the A/C in the entire hotel was not working well. Of course hotel staff never mentioned this until we complained, after which they offered us a fan. It was 98 degrees in NYC and the room felt wet it was so hot and humid. Additionally, the images online are misleading — rooms look much larger, pool looks larger, etc. The rooms were small, this is NYC I get it but images are deceiving. We did a 2 bed room and the beds are doubles, not queen sized. Further, I purchased some yogurt and fresh pressed green juice for my family, put in the mini fridge and the next day they were warm, I guess the fridge just stopped cooling. There goes $50. Ugh. Finally, the hotel location is convenient to time square, but the street cannot be turned on from 7th Ave. so any Ubers, taxis, etc had to make a massive loop to pick us up and it caused the Ubers to continue to cancel on us. I would not stay here again, for the price there much better options in NYC.