I’ve never left a one-star review before, but this property earned it.
The cleanliness of this apartment was simply unacceptable. We arrived to find stained, threadbare sheets, visibly dirty walls throughout the apartment—including what appeared to be urine splattered on one of the walls—caked mildew in the shower, and extensive water-stained ceilings in the bathroom. It felt dirty the moment we walked in.
I reported the issues immediately and gave management the opportunity to correct them. Housekeeping visited, but the apartment still did not meet even a basic standard of cleanliness.
Beyond that, the listing was misleading. It advertised a microwave and refrigerator, neither of which were in our room. It also noted there was no elevator but failed to mention that our apartment required carrying luggage up more than four flights of stairs.
Traveling internationally alone with my two children, I moved us to another hotel after just one night. More than a week later, management still has not responded to my attempts to resolve the situation as they have charged me for 6 unused nights citing their cancellation policy.
No accommodation is perfect, but cleanliness is the bare minimum. In my experience, Mayfair Residences failed to provide even that, and I cannot recommend staying here. The fact that management won’t even respond to me more than a week later only reinforces that they have little interest in addressing legitimate guest concerns.
