Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
What's nearby
Puerto Morelos Town Square - 4 min drive - 3.4 km
Ojo de Agua Beach - 7 min drive - 3.5 km
Sanctuary of Hope and Time Capsule - 11 min drive - 7.8 km
Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive - 7.9 km
Puerto Morelos Beach - 13 min drive - 6.4 km
Getting around
Cancun Intl. Airport (CUN) - 30 min drive
Cozumel Intl. Airport (CZM) - 22 miles/35.3 km
Free airport shuttle
Restaurants
Ile de France - 18 min walk
Arrecife Restaurant - 15 min walk
La Alhambra - 15 min walk
Trattoria D'Gulio - 17 min walk
Zan-Za Bar - 18 min walk
About this property
Grand Residences Riviera Cancún All Inclusive
At Grand Residences Riviera Cancún All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be just a 5-minute drive from Puerto Morelos Town Square. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials, and aromatherapy. El Faro Grill, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a free airport shuttle, and a free kid's club. The pool and helpful staff get great marks from fellow travelers.
All inclusive
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Languages
English, Spanish
At a glance
Hotel size
144 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 25
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 25
Children
Babysitting*
Free supervised childcare
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Wheelchair-accessible parking on site
Onsite parking limited
Transfers
Free airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
3 restaurants
3 bars/lounges
2 poolside bars
Beach bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Traveling with children
Free children's club
Children's pool
Playground
Free supervised childcare/activities
Grocery/convenience store
Children's games
Toys
What to do
On the beach
Bicycle tour information
Ecotours nearby
Golfing nearby
Working away
Business center
Meeting room
Computer station
Conference center (1507 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
7 buildings/towers
Built in 2013
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
24-hour health club
3 outdoor pools
Arcade/game room
Bicycle parking
Full-service spa
Spa tub
2 outdoor tennis courts
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Accessibility
Elevator
Wheelchair-accessible parking
Accessible airport shuttle
Room amenities
Be entertained
IPod docking station
DVD player
47-inch plasma TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
What to enjoy
Private indoor spa tub
Furnished balcony
Freshen up
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Champagne service
Microwave
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Dining
El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.
Pool Bar - This bar is located on the beach. Open daily.
Flor de Canela - This restaurant specializes in Mexican cuisine.
Fees & policies
Refundable deposits
Deposit: MXN 3800.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests staying through a Saturday night may be required to move rooms with hotel assistance.
Also known as
Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert
Frequently asked questions
Does Grand Residences Riviera Cancún All Inclusive offer free cancellation for a full refund?
Yes, Grand Residences Riviera Cancún All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Residences Riviera Cancún All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Grand Residences Riviera Cancún All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Residences Riviera Cancún All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
Is airport shuttle service offered by Grand Residences Riviera Cancún All Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Grand Residences Riviera Cancún All Inclusive?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Grand Residences Riviera Cancún All Inclusive and nearby?
Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Grand Residences Riviera Cancún All Inclusive also has 2 poolside bars, 3 bars, and a 24-hour health club, as well as private indoor spa tubs, an arcade, and a garden.
Are there restaurants at or near Grand Residences Riviera Cancún All Inclusive?
Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.
Does Grand Residences Riviera Cancún All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Grand Residences Riviera Cancún All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Grand Residences Riviera Cancún All Inclusive like?
Grand Residences Riviera Cancún All Inclusive is located on the waterfront, a short 19-minute walk from Arrecife de Puerto Morelos National Park.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 11, 2024
Carmen
Carmen, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
David
David, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 31, 2024
It’s secluded on a beautiful beach. Not much personnel at the time we went so had many options.
Richard Ephrem
Richard Ephrem, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 30, 2024
Service was great!
Huang-Lun
Huang-Lun, 3-night family trip
Verified Travelocity guest review
10/10 Exceptional
Aug 30, 2024
Everything was wonderful.
Roberta Noronha de Menezes
Roberta Noronha de Menezes, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 29, 2024
Absolutely fabulous!
Airport shuttle, check in, staff at the restaurants and pool, kids club for our kid… this’s a perfect place for adults, teens and kids.
Daniel
Daniel, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 26, 2024
Kevin Manuel Candelaria
Kevin Manuel Candelaria, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 25, 2024
Friendly, attentive, professional staff; easy access to food and drink; well-equipped store on site; perfect stretch of beachfront; beautiful pools; no obnoxious clientele. Perfect place to unwind.
Mishael
Mishael, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 23, 2024
This is a super relaxing 5 Star resort (Maid, Butler Turn down service, golf cart pick up etc.) if you want excitement and partying this place is NOT for you! But, if you are looking to relax and talk to people at the swim up bar and be Pam pampered THIS IS IT! Also if you sit through a presentation to join they give you couples massage or free trip to an excursion… We enjoy this resort immensely.
Cheaz
Cheaz, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 22, 2024
The Staff at this property were amazing, by the second day they were call me by name, and traveling alone, that was a great bonus. Everything is awesome, I will be back!
William
William, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
Our stay was excellent. We will definitely recommend Grand Residences to our friends and family.
Vince
Vince, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
The best resort ever! The food, drinks, service, room were all top tier. We will be coming back again. I’d definitely recommend this resort to friends and family.
Melanie
Melanie, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
David
David, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 11, 2024
Ricardo
Ricardo, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 11, 2024
Awesome place to be if you want peace of mind.
yufei
yufei, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 9, 2024
Great rooms and service over all was fantastic. The food was also really good
Efren Alejandro Samano
Efren Alejandro Samano, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
The Grand Residences did not disappoint! Everything was perfect. The service, the staff, the food, were all amazing!
This place has a laid back atmosphere, and that was exactly what I was looking for. No loud music, no unwanted sales' pitches for the time share. It was great!!! Will definitely consider returning in the future.
michael
michael, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 5, 2024
Tammy
Tammy, 4-night trip
Verified Expedia guest review
6/10 Good
Aug 5, 2024
The property is nice and settled in a very quiet area. I wish they had more nightly activities for adults. Those options may come available when they finish their expansion project.
I didn’t like that I felt obligated to attend a 1.5 hour presentation for their vacation package. I didn’t have to attend one at a resort I stayed in the DR. So that took away from my beach time that I needed. Otherwise the staff was kind and the property was great for a quick getaway trip. I would definitely go back when they finish expanding their property.
Justin
Justin, 3-night trip
Verified Expedia guest review
6/10 Good
Aug 5, 2024
Good: great rooms, new, twice a day cleaning, quiet, polite smiling people.
Bad: terrible cocktails, large waves every day, sargasso on the beach and sea, below average and little food selection.
pools all the same depth, I got diarrhea on the 4th day.
Thanasis
Thanasis, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 4, 2024
One of the best Resort with stuff and service.
Samra
Samra, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 4, 2024
Resort and staff were great. Only complaint is that they only have 2 restaurants. Need more food choices. But staff from the housekeepers, pool waiters and restaurant chefs amd staff. Everyone was great.
Stacy
Stacy, 5-night family trip
Verified Expedia guest review
2/10 Poor
Aug 3, 2024
Customer service went down a lot compared with previous years and the new management is concentrating more on the vacation rental property owners than the regular guests.
Cristian
Cristian, 4-night family trip
Verified Travelocity guest review
10/10 Exceptional
Aug 3, 2024
I love the food, amazing staff, the place is gorgeous, calm and the beach was near too.
janette camacho
janette camacho, 4-night trip
Verified Expedia guest review
2/10 Poor
Aug 2, 2024
For the first night we stayed in a room with double beds. For the remainder of the stay we were “upgraded” to a room with 1 king bed. It was not cleaned as well as the previous room. It also did not have some of the same amenities within the room that the previous room had, and the sinks in the bathroom were not draining well. I let the concierge know about this and the issue was never fixed.
The food is TERRIBLE. Room service takes an hour or more to be delivered. There is a bar at the pool and within the pool area there is another bar, but they only stay open until 5pm.
They pressure you into going to one of their timeshare presentations for “discounted” excursions and experiences. We made the mistake of participating in this, and it took up more of our time than I would have wished for on our vacation. They are also very pushy.
My biggest issue with the hotel is the lack of consistency information you are given. My husband and I missed an excursion, and we let them know ahead of time that we likely wouldn’t make it. We were told our tickets would be good for a year or that we could get a voucher/certificate to enjoy the same excursion within a year. We were then told AFTER the excursion was missed that it wasn’t possible. Then after spending most of our last day there talking with staff, and also talking with staff at check-out they agreed to email a voucher. The first “voucher” that was sent did not even have the name spelled correctly. Another one was sent that did n