Frustrating Arrival, No Staff, Poor Communication
We had a difficult experience at Mood 44. We arranged a shuttle through the hotel, but their payment system didn’t work, and we didn’t have €200 in cash as we were mid flight when we were notified about the technical issue. When we arrived, we were stuck outside in a busy, dangerous alley with no staff present. We rang the outside bell for 15 minutes before housekeeping happened to let us in. They had no idea who we were. After several phone calls and another 15 minutes we finally received our room keys in envelopes.
The elevator fits only two people, so getting our family and luggage to the 4th floor took multiple trips. The rooms were clean and nicely styled, but the bathrooms had no privacy. The glass doors and a large glass window looked directly into the bedroom, which was very uncomfortable—especially with kids. Beds were not very comfortable and pillows were flat.
The location is central, but the entrance opens into a blind alley with fast traffic—cars, scooters, and trucks flying by with little warning. It felt unsafe. Communication was also poor—we asked for the WiFi code on Tuesday, followed up on Wednesday, and finally got it on Thursday.
If you want a completely self-service hotel in a central area, this might work. But if you expect any staff support or a sense of safety and comfort, I’d recommend looking elsewhere.
