Worst hotel we have ever stayed. At. We checked in and the staff were unfriendly. We got our rooms it smelled moldy and stuffy. We turned on the air conditioning and went out into the city. In the evening when we came back to the room. The smell was still there. And no air conditioning worked. We asked for another room and a nice young man helped us. He also came with a fan. The other room was even worse. Both rooms had fungus infestation in the wall and we only noticed it in the evening when we turned on the light. It smelled and is unhealthy to sleep there.
I found another hotel nearby and we took our bags and checked out. I explained it to the reception and they told me to take it with hotels.com. We lost 2 nights in a hotel that in no way can be lived in it is totally uninhabitable.
We checked into the other hotel nearby. The same night I wrote directly to hotels.com about the problem - their response we will get back. They have done so now a week later. They will not refund our 2 nights in a non-sleepable hotel.
Stressful and not ok. We were on honeymoon in Morocco and are quite sad about the experience. Both the hotel and hotels.com have given us.
Joanna
Joanna ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
Good team, clean, organized, good food,
I want to thank and appreciate the manager of the hotel and the team, for the help and support provided for my parents, btw my familly will be back this weekend,
Oussama
Oussama ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 3์ผ
Le sรฉjour n'est pas mal malgrรฉ le fait que l'hรดtel soit en chantier le petit dรฉjeuner c'est vraiment impec le personnel accueillant et professionnel
DALY
DALY ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 28์ผ
Youssef
Youssef ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 12์ผ
Worse then 1 star motel
One word TERRIBLE!! We have cockroaches in our room, air conditioner was not working, broken faucets, web netting in the room, bed sheets dirty, no pillow covers, thereโs a table in the room but no chair, asked for a clean bed sheet - the sheet they provided was ripped. Desk Service was awful. When we brought the concerns to their attention, desk attendee said โyou should have do your research before booking itโ. Simply awful!!! WILL NOT RECOMMEND ANYONE STAYING THERE
Sadia
Sadia ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 11์ผ
Moyen
Moyen
Mourad
Mourad ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 29์ผ
Las fotos de la
Publio no corresponden con la realidad que te encuentras cuando llegas,deja mucho que desear la limpieza .No tenรญamos toallas para ducharnos ,el desayuno muy pobre,wifi fatal .Calidad precio muy mala.
Manuel
Manuel ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 29์ผ
Attention must be taken to these issues
The stay over night was ok but the bathroom smell awful and goes through the room.
There was no mats the bathroom and the towel was not looking clean to use
Eugene
Eugene ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 21์ผ
Kaisarul
Kaisarul ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 8์ผ
Salaheddine
Salaheddine ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 6์ผ
Noise
Badr
Badr ๋, 1๋ฐ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 1์ผ
Rubรฉn Crespillo
Rubรฉn Crespillo ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 14์ผ
gaetan
gaetan ๋, 9๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 23์ผ
Sulaman
Sulaman ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 23์ผ
Very bad experience. When we first entered the room, there was a bad smell until we opened the window. The bathroom door does not have a lock. Furthermore, there is visible moisture on the wall, there were no towels and the toilet was a little loose! bad service. Not recommended at all!!!!!!
Gamaleddine
Gamaleddine ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 22์ผ
une impression vite confirmรฉ que l hรดtel n est pas entretenu et dรฉlaissรฉ par son propriรฉtaire ! รquipement indisponible non mentionnรฉ ( piscine )
รquipement vรฉtuste , non entretenu . รclairage chambre et SDB ร revoir d urgence .
Trรจs loin d un standard 4 รฉtoiles.
En dรฉcalage totale avec les 4 รฉtoile environnant En revanche, le prix trรจs attractif, efface la plupart des dรฉfauts . Dommage car gros potentielle .
En comparaison avec l hรดtel que j avais la veille ( new hรดtel piscine casablanca) grosse dรฉception !!
Un geste commercial de votre part me semble largement justifiรฉ
Laurent
Laurent ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 18์ผ
Poor in every respect. The room was dirty (especially the bathroom). The swimming pool was inoperative throughout our stay. The Wi-Fi was inoperative in all the rooms. It was always going to be repaired "tomorrow". The room key card failed on multiple occasions necessitating constant visits to reception and much waiting for the card to be re-set. There was never an apology. One member of staff was extremely aggressive and rude. Certainly a property to avoid.
Trevor
Trevor ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 17์ผ
Worst Hotel Experience
There were no indication that we had to pay an extra fee per night that we ended up paying.
Towels that were supposed to be in the room came the next night.
The room looks bigger in the advertisement than when you enter it.
It was dirty as well.
There was another attempt at trying to charge another fee but had to be reminded that it was paid the first night.
Worst hotel experience I've ever had.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 1์ผ
Brandon M
Brandon M ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 1์ 31์ผ
Donโt recommend dealing with them
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 1์ 28์ผ
The room missing towels and paper. They offered to change my room but I was to tired and they never came to replenish the paper or towels. In the shower was an opened soap container which might indicate that the bathroom was not properly cleaned.