The night auditor-rude, dismissive, no tact, inconsiderate, and should not be allowed to work with public. The room-had no duvet, toilet was not flushable(July was the same). The first room the door had been damaged and wreaked of dog, the second and third room no air control and wreaked of smoke and not clean. I go to speak to a manager no luck. Since the toilet was not working I left this hotel at 7AM and checked into another one. This place owes me a refund for all of my inconvenience. The management team or owner(s) needs to do better. I've been waiting for a call from management.