The front desk receptionist was extremely rude and unprofessional. Has no business serving the public. Worst experience I have ever had with a hotel. And I do travel a lot.
Ikechukwu
1๋ฐ ์ฌํ
10/10
Overall itโs good place, just the compound was clean and there a weird smell inside. But the staff was very exceptional.
Moise
1๋ฐ ์ฌํ
8/10
The morning staff on Friday was helpful. She rectified the problem with professionalism and understanding. She moved us to another floor and room. I give her five(5) stars!
Tyrone
2๋ฐ ๊ฐ์กฑ ์ฌํ
4/10
My first room#226 I was in it looks like it was under construction and not cleaned up. There was plaster all over the walls and ceiling, looked like the work wasnโt complete. Went to front desk and asked for another room she tried to give me a room next door, I asked to be moved to the third floor, so that room was no better.
I was wiping things down like I normally do and when I went to wipe down the toilet as molded
Brenda
4๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
David
1๋ฐ ์ฌํ
10/10
Like cleanness and the shopping areas close by
clyde
2๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
Great stay
Tracy
1๋ฐ ๊ฐ์กฑ ์ฌํ
4/10
Enyinnaya
4๋ฐ ์ฌํ
2/10
We made reservations for two nights. For reasons beyond our control, we were not able to make it to the hotel on the first night. I called the hotel to let them know that we couldn't make it that night but that we still needed the room for the second night. We were informed that if we didn't check in on the first night, the second night would be cancelled. We had prepaid and did not chose to protect our stay so we knew we were not going to get any money back. That is acceptable because those were the reservations I made. I was informed they could make a new reservation for additional money. I was very unhappy that I paid for 2 nights and would not be provided what was paid for. We had this happen previously with a different Holiday Inn in Oklahoma and they were fine with us showing up on the second night (again, prepaid for 2 nights) Terrible policy at this Holiday Inn in Killeen, TX.
Rebecca
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Raymond
2๋ฐ ์ฌํ
10/10
Jefte
2๋ฐ ์ฌํ
10/10
Great friendly, helpful staff
David
1๋ฐ ๊ฐ์กฑ ์ฌํ
2/10
The sink stopper broke and the plunger arms was lying under the sink. The mirrored light did not work.