투 문스 호텔

I booked a bungalow for one night and I am glad it was only one night. When you look at the ad for this place on Hotels.com it does not say this room is a fan room and it does not say they have an aircon but it does say there is a refrigerator. Well this room does not have an aircon and it did not have a refrigerator. I went to Hotels.com site and looked at all the rooms listed and none of them say anything about having aircons so book this place at your own risk. Noisy area due to large trucks that park on street and come and go all night long.

It is probably the worst hotel I have stayed at in my life. And I have traveled extensively. On check in, they claimed to have no record of my fully-prepaid reservation. They made me wait 30 minutes while they were screaming on the phone at hotels.com about them charging too little. They were complaining (to me) they don’t get enough business from hotels.com. It was in the 95 degrees F / 35 degrees C and everything is outside. They finally gave me a room (and an earful). The room had no running water – hot or cold. After 8 hours, I asked to move to another room. New room - AC would turn itself off randomly, including in the middle of the night. They never fixed it. The breakfast cook had a nasty cold and was coughing as she cooked with no mask. It was like a bad comedy skit. The expat owner had this rather odd habit of calling her manager (Mr. Singh) “the Indian guy”. That might be perceived as disrespectful Most staff were nice, but one guy accused me of losing a key after I had left it at the reception on the way out and he could not find it. He was really rude and condescending and accused me of “lying”. When I checked out, they tried to make me pay again for the room. Even though they knew about the whole thing with hotels.com. It was like something was wrong with them. There was another argument, but it was clearly prepaid. Fortunately, the hotels.com app was clear and I left (angrily). Even a waiter at a restaurant in town told me he knew it was terrible.

Initially we had a bungalow which on the description said it had AC but it did not and the first night was terrible. The fan in the bungalow is so high you can only feel it right beneath and even with the mosquito net I was still bitten a lot since it was too hot to be under the sheet. There was also a lot of noise from surrounding bars playing music. The rest of our stay was much better, we moved to one of the newer rooms and had a good night's sleep. The staff were helpful in booking us tours and were able to arrange our bus to Vietnam. The pool was clean and great to cool off in and much appreciated on our arrival from Sihanoukville although the gardens around it could be better kept and some more shade would be nice. Breakfast we only had once and it was nice and cheap with good serving size and didn't have a long wait so we were happy with that. Location is a 10-15min walk out of town along the river but there are still some places to eat and drink nearby, we enjoyed walking along the promenade in the evening.