윈트리 시티 리조트 치앙마이

There was apparently a problem with my reservation. I was sure we booked a pool access room (this was Part of our honeymoon). But instead we got a room on the top floor in the corner with a view of the warehouse next door. When I called the front desk to ask about the mix up, they essentially said “you didn’t book that room” and if you did “prove it.” They took my reservation Info paper at check in and never gave it back so I called back and asked for that back and she told me I could come get it. Just not the kind of service you expect when checking into a semi nice hotel. Otherwise, it was clean, well kept and breakfast was included (not the best- but free). Also, the location is not good. It’s on a major highway and north of town so walking is not really an option. We had to get a 10 min plus grab or taxi everywhere we went. Not the worst place I’ve stayed but I wouldn’t go back.

Great hotel, clean, nice service, great bed, clean shower, great lobby, a small gym and 3 pools. The hotel and the region was that nice that I decided to stay one night extra.

air conditioning unit was not able to cool down the room

This hotel is beautiful and comfortable for everyone The staff are great I will definitely stay there again we love it

The hotel is nice, new and clean. The concierge does not have many recommendations and does not know to give you all of the information at once. For example, I misplaced one of my electric room keys and when we were checking out, pointed to the tiny text in the inside flap envelope they hand you that there was a $15 charge for lost keys. We also were giving them recommendations to give other guests as they had poor or none for us when we would ask.