This was our second time staying at the El Cid properties. We loved the entire resort. Very beautiful location, warm and friendly people, excellence, service, and staff, amazing food, and overall wonderful time. We did encounter a problem with our room initially it appears there was some sort of issue with sewage smell leaking from the bathroom. The staff were very responsive and tried to fix this twice. However, we ended up changing rooms. El Cid was wonderful and upgraded our stay to a beautiful room at the new property across the street at Ventus Ha. This side of the resort is immaculate, and more peaceful and quiet with a jungle vibe. My husband and I love coming here and will definitely be back again. The service is always excellent, and even if you encounter a problem, staff are very responsive and willing to help.