10/10 - 최고예요
2025년 9월 28일
Hotel and staff FANTASTIC!!
But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t contact the hotel after several attempts. Apparently I couldn’t speak to the hotel myself it had to go through hotel.com. Arrgghh. What happened to good old fashioned telephone conversations with a REAL person. So, hotel staff amazing room lovely hotel great but failure to get my booking date changed a fiasco due to computer bots…..beware of digital ID it is just the start………
Fiona
Fiona 님, 1박 가족 여행
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