The website claims they treat guests as "treasured friends," but charged an additional $25 to my credit card for seemingly no reason. When I called, I was told that housekeeping reported two towels and a bathmat missing, to which I replied, "Um, what?!! That's completely wrong. There's been a mistake." This is the point in the conversation when I expected the staff person to reverse the charge and thank me for following up. Instead he told me his manager would call me. At my work, when someone says there's been a mistake on their account, I believe them. Twenty-five dollars matters, and so does someone's word. I'm returning to the area in a few months and have already booked the property next door. Watch your credit card transactions if you stay!!