First impressions of the hotel were good, but it turned out to be a stay of 2 halves. Check-in was smooth, and the hotel had provided a birthday greeting & chocolates in our room, which was a nice touch. The hotel is in a great location very close to St Pauls, but in a side street, so lovely and quiet. Our room was clean, the shower was very good, nice to have bathrobes & slippers, & the complimentary tea tray was well stocked. Pillows were rock hard, so we both woke up with stiff necks. We requested softer pillows, and only 1 was delivered, so we had to ask for a 2nd one. These were an improvement on the original pillows, but still not great. Self service buffet breakfast on the 1st morning was very good. We were seated very quickly in the bright atrium, and the choice of food was good. Nice to have an omelette station - omelette was made very quickly and delivered to our table. Breakfast on the 2nd morning was not as good - items missing & cold food. We used the spa - the steam room was lovely (expecially welcome after walking round London for a few hours) but the pool was far too busy and not enjoyable (20+ people in an 18m pool, with others sat around the sides).
Our room was not cleaned during our stay. We mentioned this to Reception at 3.30pm on day 2, to be told housekeeping hadn't got around to our room yet. A housekeeper came at 5.15pm, but this was too late, as we were showering & getting ready to go out for the evening.
1 of 2 main lifts out of order all weekend!