2/10 Poor
Sep 30, 2024
Hotel was not as advertised on the Hotels.com website. We booked a king suite, non-smoking, with a jacuzzi tub. We did not care about the jacuzzi, but did care about the size of the bed and the room being non-smoking. The hotel was reported as "updated." When we arrived, the room had obviously been heavily smoked in. The room was visibly dirty, with stains on the couches and the material ripped. When we asked for another room and explained the condition, we were told that only one room was a king suite as advertised on the website. We were offered another room in the main hotel, but it also had an unpleasant smell. We asked for a refund and we did get the refund.
Verified traveler
2-night trip
Verified Hotels.com guest review