The room had bugs. I had to lift the tank top to pull handle to allow water to fill up toilet to flush. The A/C was broken, no hot water. The bedding was dirty. I tried using room phone for service, was inoperable. Called desk on my cell phone, call went straight to voicemail. I personally went to desk. Rep. Was on her cell phone. With a bed cap on, and hoodie. She said she could give me some bedding to change myself because there is no housekeeping at night or maintenance available. I could not shower, and was very uncomfortable with bugs. The next day, I called corporate. They spoke to Rick who changed my room. My son found roaches n his room, too. One elevator has been out of service for months. The hallway carpet is dirty and not maintained because there is no staff in the evening. This property should be thoroughly cleaned and maintained to prevent any potential illnesses or injuries. I will never stay at any Tru or any hotels associated with Hilton. No one wants to enter a hotel where floors are filthy and dirty. Never again!!