It was very organized, safe, and clean. The first room I checked in during my 4-night, 5-day trip was noisy because of the London Pop in front, so I asked to change rooms. They said it would be difficult on the day, but I could change after checking out the next day. I packed my bags again and checked out the next day, and they safely stored my luggage. I enjoyed going out that day, and when I came back, I was able to check in to a quieter room. The service was great, and the front desk response was the best! The location is also good, so if you go to London, I definitely recommend this place.