인터컨티넨탈 런던 파크 레인

Room was very small

Location is excellent; service was superb as well but sleeping accommodations were sub-par especially for a 5-star property. The mattress was spent. Housekeeping tried many options to address the fact the mattress needed to be replaced. They simply did not replace it. We could not sleep well -- getting a proper night's sleep is one of the prime reasons to stay at a 5-star property. it could not have been too difficult to buy a new mattress or change the room--neither took place during our 4 day stay. We expressed our discomfort at the front desk; they had housekeeping add more padding to a flawed mattress. When we returned to the US, our chiropractor advised the back muscles were dislodged. We also got repeated calls from the hotel management but could not connect.

Great service, wonderful hotel in a great location!

Wonderful hotel. And the perfect location to just about everything. Staff were amazing!

Stuff was not friendly and room service was irregular. Far cry from what one would expect from such a hotel. Location is inconvenient. On intersection of two large high traffic inner city roads and with no convenient nearby underground station.

We decided to celebrate our anniversary there and it was lovely. They even left a lil cake for us in the room to congratulate with the day. Overall - a very pleasant stay

I stayed for three nights with my daughter. We had a lovely experience on every level.

Outstanding

It was good

I reserved a superior room, the room was very small and the bathroom very uncomfortable. At arrival I was told that for some reason I had 2 reservations, and that breakfast was included. After the second night, the cards to open the door didn’t work anymore, had to go back to front desk to reactivate. The second morning I was told that now the breakfast was not included and had to pay it afterwards. I am not sure if the problem was from the people booking from Hotel.com or at the hotel itself. Left a very bad impression on me. Don’t know if the hotel doesn’t want people booking from Hotel.com or if Hotel.com is the reason of the problem.