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We have stayed here many times and the location, service, accommodation and food are all excellent. The staff always provide excellent service and couldn't be more friendly or helpful. In the heart of London next to the palace you can walk through the park and have easy access to the city (also tube station just around the corner). It is away from the hustle and bustle of the busy tourist spots and is in a quieter location next to the palace. Its nice to start and finish your day walking past the palace. This time we ate in the restaurant and felt truly pampered by the staff they were so attentive and helpful, the food was extremely good and whilst it was an expensive meal for us it was a 5 star meal & service and a special treat for us as it was part of a mini break to London (theatre trip). The doorman was lovely, friendly and a good laugh and very smart in his redcoat. Thank you to all the staff - its the people here that make the difference - your staff are invaulable - without them its just another hotel - good service deserves recognition and you get 5 stars from us.

This was by far one of the best hotel stays I have ever had.. the staff was very friendly, helpful, and knowledgeable. Adriano at the English grill was spectacular. The concierge gave great advice for local tours. The front desk staff gave advice on local food after learning it was my first time in London. The doormen were quick to help with bags or my jacket or getting me a cab and informed me how to tell if a cab was available! All in all just a great experience!! Will stay there again

This place was amazing. Everyone who works there is so friendly and makes you feel like royalty. We landed at 9 am and they did their best to make sure we got in early. The bar and restaurant are amazing. Please note you can not use the credits at the bar. They did give us 1 credit but I guess the credit is only for food. Great place top-notch service and great location.

Staff were so polite & helpful. Very traditional decoration throughout. Ate in the grill restaurant - excellent food & waiter service. Bedrooms were cosy, bed on the small side.