JW 메리어트 그로스베너 하우스 런던

Wonderful - great hotel and service was fantastic - will definitely return

Bad check-in, First they wanted to charge us twice for the stay even when i showed them that our stay is already been payed and i showed her the bank statement and the booking confirmation but still she insisted it was not payed and we should pay again, we continued to argue for 5 minutes then the reception went inside to ask around and came back with un an-accepted apology and claiming that it was a mistake and yes it was already payed, then they gave us our rooms the shocking part was that one of the rooms was a complete MESS, blankets on the floor pillows all over the room, bed are untidy and the room service belongings still in the room, so we payed that amount of money to be welcomed like that? I mean why give us the room keys when it is not ready? I talked to the manager there he only offered and unaccepted apology claiming that it is a stress-full day with high numbers of visitors which i think a hotel with that price range and standards should be able to manage. Good job marriott for creating a terrible first impression and good job for loosing a customer

Convenient location. Great service to text me when room was ready earlier and offer me the lounge to use before check in. Great restaurant in hotel (JW steakhouse)

Amazing as always. Room lovely. Drinks are expensive so didnt stay too long in the Red Bar!

Room was good but then found the air con ventillation will blow right onto the bed (above the bed) area. Can consider moving the bed to another area inside the room.