I stayed two nights for a family vacation. Staff was great, and it was a good and clean facility. Perfect location near Victoria Station. Reasonable price
I was staying here for one night whilst on business, the fire alarm went off just before 6am and then again 15minutes later but when I asked reception what happened and if we needed to evacuate the woman laughed. I then went back up to my room and had a shower when I got out the whole bathroom was flooded and under a decent wedge of water. I walk with a stick so was a total liability trying to get out of the bathroom. I rang reception who sent maintenance a hour later but by the time it was sorted it was 9am and I had to leave - honestly reception were terrible when I raised it on checkout. Could not have been less interested in hearing it and purely said โif it was fixed like you asked whatโs the issueโ. I struggle to understand if the shower had been cleaned how the flooding didnโt happen then. The rooms are great, the hotel is great but the reception staff are awful. Every time Iโve stayed here there has been something wrong, last time it was my husband and I arriving separately and not being able to issue separate keys that worked so as soon as he checked in mine no longer worked and I got stuck in the lift unable to get to my floor without a working card. All a bit shoddy to be honest and a lack of interest is more annoying than a lack of care!
Amelia
1๋ฐ ์ถ์ฅ
6/10
David
1๋ฐ ์ถ์ฅ
10/10
Janet
์น๊ตฌ์ 1๋ฐ ์ฌํ
8/10
Kim
1๋ฐ ์ถ์ฅ
8/10
Douglas
3๋ฐ ์ฌํ
6/10
This hotel is fantastic for location! Right across the street from Victoria station which not only has all the transportation you will need but also is within a 5 minute walk to the Apollo and Victoria Palace theatres. However, the hotel itself, for the price, was very underwhelming. Peculiar musty odor on floor 2 and a completely different offputting odor in my room, broken bedside light, and the bathroom door knob about to fall off. The bathtub sides are so high and the tub slanted towards the centre that every time I got into it for a shower I was afraid I might slip and fall while straddling it. The bathroom design for the shower part is terrible as there is only a partial wall (maybe 1/3 of the tub length) instead of a shower curtain so you have to stand so close to the showerhead side wall or the bathroom would be all wet. Shower pressure additionally is like a low flow shower. Toilet paper and facial tissues are of the same quality as used in the public restrooms throughout London so you end up using twice as much. I did appreciate having the refrigerator in the room as that allowed me to save a lot of money by having my breakfast available in the room. All in all the price being charged is due to one thing only that I can see: location, location, location! I will, however, commend Hilton's Customer Relations though for taking my concerns to heart and offering some compensation for the poor experience so I give additional brownie points for that.