The location is fantastic; just steps from the Gloucester Road Underground Station. Also within walking distance to museums, great restaurants, Tesco (grocery store) and more. Staff were friendly, attentive, helpful, professional, personable and informative. For these reasons, this is a nice place to stay. However, the hotel is in serious need of maintenance and a deep cleaning. My room was poorly maintained (carpet, chair, desk) are disgustingly filthy. They are all covered in stains, the desk has a sticky residue and the carpet was coming undone. A particularly disturbing problem is the door to room 340. It does not have a threshold. There is a gap about 1.5-2 inches from the floor allowing light, cold air and noise from the hallway to come through. This is also a safety concern. If you plan to sleep, shower and spend the remainder of your time moving about London, the hotel will just do. If you want more of your hotel, DO NOT STAY HERE until the hotel has had a deep cleaning, refreshing and proper maintenance.