The room we stayed in at first was on the side of the hotel with a nightclub outside. Unfortunately , the noise was utterly unbearable and it lasted the entire night.
My partner went downstairs to ask if we could be moved, whilst she was doing this I contacted hotels.com online chat to discuss it, as I have very poor eyesight and could not myself get up to go downstairs
My partner came back up and said that the night receptionist (male) had agreed to move us to another room the next day, and we should leave our bags in the room and the staff would move them for us during the day
The next morning l went downstairs to ask about the room move and it was another receptionist (female). When I told her who I was, she immediately reacted aggressively , telling me I should not have contacted Expedia I should have came down to reception. This shocked me, as I had very good reason not to come down to reception, I had a long day travelling and as a customer I expected to have a peaceful nights sleep. When I go to bed it takes a lot of effort due to my eyesight to get up and ready to go anywhere especially in the middle of the night!
To be spoken to in such a way I found completely unacceptable
Then instead of offering the staff to move our bags, the female was offended that I should dare to speak to Expedia and not her, so she just gave me the key and said ‘the room is ready’ and then looked away.
This experience almost ruined my entire weekend