Positives:
- Staff were all super friendly and attentive, very easy to get help with anything (including my request for a top sheet!)
- Room service was very thorough every day
- Bed was comfy and the room was spacious
- Really liked the cubby for luggage
- Location was great (close to Hyde Park, 20m walk to Marylebone, short walk to the tube)
- Laundry service was great
- Didn't get a chance to work out, but the gym had adequate equipment for strength (bench/rack) and cardio
Negatives:
- Was woken up early the first two days due to loud banging from maintenance on the building; they easily moved me to a different room, but I wish it would have been offered proactively, especially since I had to pack and unpack all of my stuff to move rooms
- Foam pillows were underwhelming
- No USB-C charging, and no chargers next to the bed
- Tub drained slowly and the drain would close whenever you stepped on it, and the glass "door" on the tub was challenging to open/close due to the rubber seal deteriorating
- TV didn't work
- Breakfast was mediocre given the price
- 15gbp "service charge rooms" fee each night
Overall:
I enjoyed staying at the Como, and it ended up being a nice place to relax after some very long days exploring London. I just wish the facilities were a little more modern.