6/10
The most stunning exterior, and there were lots of nice staff, who did try earnestly to help when I shared my concerns. The hotel was clean and our room was a really good size. The website shows beautifully decorated luxurious looking rooms, however the hallways and our room clearly have not been touched (since the 80s I’d think) and there is bit of a musty smell - which you’d forgive in the original part of the castle. With a revamp it would be amazing, but sadly they are oh so tired - it must be so tough in today’s economy. Perhaps a didfernent price point for revamped rooms might help? Awful and painful grip tape inside the bath was the worst thing (a less than relaxing soak in the morning). Overall it is just not as advertised on the website and the prices felt high considering this. Very poor quality breakfasts, especially the sausages and eggs royal. Don’t bother with the travel cot, it’s hard as nails. Rather a strongly worded welcome to Somerset in the guest handbook was definitely worth a read though! Didn’t want to take pictures to be honest.
Aimee
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