힐튼 런던 하이드 파크

Service is good, but room is too small.

Very old hotel - needs some serious refurbishment. The particular room I stayed in was absolutely tiny with the bed squashed up next to the wall. Not what you would expect with the Hilton brand

The family room is in the basement and you can hear the trains overhead. This is not something that you are told at the time of booking, in which case we would have booked two rooms instead of one. Needless to say there was no view over Hyde Park which was rather disappointing ! The decors in the rooms are outdated, the pillows too soft from wear, and the room was cold despite putting the heating up to 29 degrees. Offered ear plugs which shows that the hotel is aware of this issue. The breakfast service is poor. The setting is outdated. Top up of food for breakfast buffet was slow. The juices were warm and tasted unrefreshing. Very poor for a Hilton hotel especially when one considers the price and especially if you are looking forward to a nice break.

Location is good. Condition of hotel is tired, rooms are small, no USB ports, our A/C didn’t work, space is tight, one tiny elevator only. We were very disappointed that despite reserving taxi through the hotel for our journey to Paddington, the hotel did not use a reputable service who failed to check the passenger info on pick up. We were left stranded and ended up hailing a London cab. This despite telling the hotel staff this was unacceptable, they seemed unconcerned. I would not recommend this hotel for a stay in London, it does not live up to Hiltons corporate brand.

Good staff. Friendly, welcoming and efficient. Thank you.