We had called a couple weeks ahead questioning about checking in early and told it wouldn't be an issue. In town for wifes surgery, that didn't happen. Room stained carpet, wood peeling off bathroom vanity, floor tile cracked and missing, exterior security door does not lock, room door its visible where attempted break in. Trash around our entry to hotel. Considering the cost of room, id expect more. Initial host at check in wss not helpful period, asking to take a seat for a moment while she checked on room, 40 minutes later nothing. If room hadnt been prepaid wed definitely would of went elsewhere.