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Reception staff were all excellent, attentive and helpful. Knew about tube closures and alternate routes to take. All in all the staff were a credit to your brand.

It was lovely to be upgraded into a bigger room and because it was a birthday, be offered a free drink. The room was very spacious and comfortable. The negative from our perspective was an extremely firm bed and underwhelming aircon. A sleepless night as we couldn't get comfortable. But everything else was terrific, and a brilliant location too. It might become the place we return to for our weekend breaks in London

Brilliant hotel with excellent and friendly staff. Slept like a baby.

There were too many cushions that I had to remove to get access to bed. The floor of the bathroom although stylish had tiles that are slippery when wet. Not good in a “wet room” shower system. I did however survive without a fall.