The Pan Pacific London is a little expensive hotel with moderate location, superficially kindly-looking workers, and so & so restaurants, to which you should pay over 650 US dollars a day. But once you pay all the money and go back to your country, all the kindness and smiles that you witnessed during the stay would suddenly and unbelievably disappear. I stayed with my wife there for 7 days for 38th wedding anniversary travel, and unfortunately I lost my precious fountain pen during the stay. I think that it was definitely my fault, but I did not use the pen during the travel, I asked the hotel about the presence of the my lost pen in my stayed room three times. One calling, and two sendings of e-mail. But I did not receive any responses from the hotel for about 10 days. Now I am sure that their only concern was my money, not my joys, pleasure and worries. I will never visit again the Pan, and from now on I will advise to my friends that they should choose any other hotels except for the Pan Pacific.