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Arrival to check in, greeted by a non smiling lady (bad start already) who informed us that check in on Friday and Saturday is 3pm not 2 pm (I went back on line, it's in the small print). She offered to stow our luggage while we explore, or we could wait til the room was ready. So while the words were there, the basic friendliness of a reception was entirely missing. The room was ready fairly quickly and a very friendly concierge showed us to our room. He was the friendliest person we'd encounter during our stay. Getting to the room was a maze of narrow hallways and doors that were difficult to get through with large cases. The room, nice size but only tiny space at bottom of the bed to get by. The massive bed was really appreciated, however the pillows were an absolute let down. Comfy bed, bad pillows. The bathroom, on the surface of it appears nice. Good size, shower and bath a little small so no couple showering. The grout in the towels is in desperate need of deep cleaning or renewal. There was mould in the corners around the bath. And under the sink bowl were 3 mysterious brown splodges of unknown origin that remained for our entire 3 night stay despite daily housekeeping. The noise in the morning from housekeeping meant that any attempt at a sleep in was completely futile. The hotel has potential to be really nice with a few adjustments, but on this occasion I wasn't overly impressed.

We had a great room looking out over the garden. Lovely and quiet for a London hotel. The room was exremely comfortable

Clean facilities, friendly staff. They did not have a safe in the room, or Air conditioning - we were on the third floor and the room was hot at night even though it was cold outside. We also had the hot water run out while staying there - it was fixed within a few hours. Bed was not very comfortable either.

Clarendon was wonderful. The staff were bilingual, friendly, attentive, very helpful with tips on local attractions. The room was clean, spacious, neat, great tea. Located two blocks behind the Brit museum and ver close to train, parks, lovely area. Highly recommend it.

The room was small and bathroom tiny...almost impossible to get to the toilet due to the shower. The shower doors were literally hanging off and kept banging. The tv has 2 large black lines going down the picture...which we realised was due to damage...they were cracks all the way down the screen. But worst of all, there seems to be a huge problem with dampness! The entrance hallway stank of damp, luckily the room didn’t or we wouldn’t have stayed. How this has averaged 7.8, I’ll never know and would question whether some of the reviews are genuine? The only plus was the location, which is a quiet street...We didn’t spend much time in the hotel and didn’t really want to. Just used as a base to explore London. I put it down to experience and will spend the extra for a nice hotel next time.