We booked to stay as we had a very early morning flight to Italy from Luton airport. Our flight was changed against our knowledge and wishes to another day, also to an early morning flight and the hotel refused to change our booking for a different day. We left the Uk earlier then expected so weโre not in the UK to use the room on the originally booked date that they would not refund or change the date even for a extra fee so we lost the price of the room and had to book and pay for another hotel as we were not giving this hotel any more money for the night before we did actually fly. Very bad service waste of money would never book again
Jessica
Jessica ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 21์ผ
Was only staying for a quick cheap stop on the way to London for a late check in and early start.
Disappointed as the bar closes at 7 and that was one of the factors we decided to stay as we could just pop the bar when checking in for a quick drink before heading to bed for the early start.
Price reflected hotel, room and decor but suited what we needed bar the bar being closed which was expected to be open.
Gareth
Gareth ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 7์ผ
Dennis
Dennis ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 28์ผ
Shower door fell off
Worst hotel i've stayed in, in my life and i work away most weeks. It started with check in where i was asked for my driving licence so he could make a copy (never been asked for that before). Then told reastaurant was closed although its advertised as breakfast and dinner restaurant (arrival time 6.45pm).
The bedroom was dirty, the shower door fell off when i tried to close it, the bed was so hard and lumpy it was like sleeping on a wooden door. Lots of road noise because window wouldn't close properly. Needless to say i wont be booking in anymore even though ivl've just landed a big contract very close by.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Easy parking, quick check in, excellent stay before our flight from luton.
Sam
Sam ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 22์ผ
Staff at check in to be more experienced and polite to visitors
Gulnar
Gulnar ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
For the price very good place
Vitor
Vitor ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 13์ผ
Poor service, dusty rooms with a horrid smell
The stay was overall disappointing. When I arrived, I was told I could not check in due to "computer issues" and that I would have to wait. This took around 20 minutes to resolve, and even then was only rushed because I prompted the receptionist. The corridors smelled of smoke, and felt like a construction site in parts. The room itself smelled of smoke too. It was dusty, with a large amount of dust settling on surfaces just overnight. The room was cold on entry, as the window had been left open. The bed was comfortable, but that was the only plus. The shower tray was missing too.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 11์ผ
Doug
Doug ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 8์ผ
Good stay
It was an amazing stay and the staff were friendly.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 4์ผ
Am sooo hapyyyy room is very clean and safe place
Alina
Alina ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 29์ผ
Helpful staff
Hussnain
Hussnain ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 27์ผ
Matt
Matt ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 28์ผ
Got ripped off from the hotel!
The place is old, but not an issue.
But the sheets weren't really clean and found a pubic hairs on my pillow. I slept in my day clothes.
The facilities had free parking. I parked and asked reception during check in if that's the right place to park and they advice me yes.
After return home from my business trip, I get a parking ticket from the hotel. I provided my receipts and prove I actually stayed there but yet they still insist to charge me with debt collection.
Two night stay was 140 pounds.
The fine is 170 pounds, and with Eurocar admin charge 45 pounds. After repeated chasing with Eurocar & Hotels.com they still refuse to waive the amount.
Want to get ripped off, this is a good place to start.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 25์ผ
Samuel
Samuel ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 22์ผ
Jamie
Jamie ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 22์ผ
Disgusting place
This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 19์ผ
Awful
We had two rooms and it was one of the worst experiences I have ever had in a hotel.
Had to be moved multiple times because tv didnโt work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldnโt close. Because of the cleanliness I couldnโt even have a tea Iโm the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still donโt have the refund.
Callum
Callum ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 16์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 7์ผ
James
James ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 5์ผ
Donโt stay here
I book hotels that have a gym which this one said it did, on arrival I was told they donโt have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!
Ian
Ian ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 1์ 30์ผ
Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didnโt speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Mark
Mark ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 1์ 23์ผ
Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder.
Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door.
No way of adjusting temperature in room.