Worst night's stay we've ever had. Shame because the room and hotel were nice.
Checked in and informed there was a wedding taking place, not a problem. Got to our room off the courtyard and part of the wedding party were sitting in front of our door, had to ask them to move to get in. Not an issue but was awkward. Advised courtyard would be closed and no one allowed in it after 10pm.
People in the courtyard sat right outside our door until 11.30pm, drunk and loud, we could hear their whole conversation as if they were in our room. I called reception twice with no answer. I then had to ask them to keep the noise down myself. Went quiet for 30mins or so, then noise started again and carried on until 1.30am. Again, we had to ask them to keep the noise down ourselves. Finally had some quiet, then staff started clearing glasses and moving chairs loudly at 7.30am followed by power washing the patio. THE worst night we have ever had, little to no sleep on a Sunday night. Not a problem there was a wedding but the hotel should not have allowed our room to be booked or at least should have ensured there was no noise after 10pm as they had stated.
Spoke to duty manager next day and were offered dinner in the hotel, not good enough. Advised general manager would contact me. Nothing heard for 4 days after check out. I emailed with complaint and got a 'sorry' email back but no offer of refund for first night which should have been offered given we had no sleep. Very disappointing.