캐슬 할리 카이 앳 와이콜로아, 와이콜로아

The unit came as advertised and it was clean and very comfortable. This things that I did not like on our 2 night stay, was the extra $185 cleaning charge that was charged to us in addition to the daily charge. They should build that cleaning into the daily charge. That is why I was disappointed with my stay. In addition, also tried to sell us furniture insurance in case we damaged any furniture. I travel a lot and stay in many hotels and this caught me by surprise. Maybe the sign of the times!

Amazing resort right on the water,

This condo was totally fine. It had a covered carport. It was quiet. It was clean. It was well stocked. And it was comfortable. If you want to stay at this resort, this unit was nice. The Halii Kai has a nice ocean view and pretty pool area. It has no beach. The negatives here are booking via hotels.com and the horrible service at the resort bar/pool. When you book this (or any condo) via hotels.com, don't pay any attention at all to the giant numbers they show you when quoting a price. They're meaningless. Scroll way down the page to find all the hidden costs that are NOT shown in your quoted price. We did not read the tiny extra costs section (our fault) and ended up paying double what was quoted on hotels.com. And that $20 per day per person extra you pay for a "resort fee?" Not sure what that gets you. Certainly not good service. We went to the pool bar for mai tais and appetizers and were literally chasing down the servers, who completely ignored us. The bartender took pity on us and took our food order and actually served us but without him, we'd still be sitting there waiting for our food and drinks.

Didn’t like extra fees collected at check in, online amount should be final. Needed to run shower for 10 minutes before getting hot water according to front desk, no tv in rooms, no rice cooker, no jetted bath tub as mentioned on website, long distance to get to pool, furniture worn looking and broken.

We had a wonderful stay! The condo was very comfortable for the 6 of us + a baby to stay in. The staff was always very friendly and helpful. The location is good, although maybe next time we will stay closer to Kona.