The hotel was advertised as wheelchair accessible, but the room and bathroom were not suitable for wheelchair users. Doorways were narrow, the bathtub and slippery tiles made it unsafe, and high towel hooks and an inaccessible sink made the room extremely difficult to use.
We had to go down to reception to ask for soap, as there was none provided in the room. There was also no soap in the room, which we only received after asking for it.
We contacted the hotel in advance to check accessibility and were assured it would not be a problem – this was unfortunately not true.
Hotels.com offered a 15% refund as a gesture, but the experience was still significantly compromised. Not suitable for wheelchair users.