This is a lovely hotel, the entrance is a refurbished old theatre and very art deco. I had to communicate with the hotel about a package being delivered and because my arrival was significantly delayed due to flight cancellations, and they were responsive and helpful. The hotel felt a little understaffed, service slow. I was originally put in a first floor room directly above the loading bay so I asked to be moved, which they did. The new room had a balcony and was massive. There were functions in the pool area so I never got to use it! The sauna was off and with all the people around that were dressed for a party, it wasn’t the right vibe for me to relax in the sauna! On balance though, I’d definitely recommend this hotel