I’ve stayed at the Sonder Kensington many times, so I know that Sonder rooms and compact, but the room we stayed in at the Gilbert was laughable. We were staying for 12 nights. Asked to change and they tried to accomodate but couldn’t. I said we’d even upgrade if it meant we get a proper room, but because the booking was not with them directly they couldn’t even do that. So we spent 12days in a claustrophobic room. It was on the ground floor, it was the room with an accessible bathroom (we didn’t request this) so the bathroom was big, but the window looked out to the back alley with the aircon units and the alley was so dirty we didn’t want to open the windows. Please Sonder, take note of the following:
No hooks to hang anything up - like a hook in the bathroom to hang wet towels, or in the room to hang your coat. The room is so small that you can’t actually fit a chair in it, so we ended up propping the ironing board against the window and draping our winter coats over that.
No plug sockets. The only place I could plug the hairdryer in and use a mirror at the same time was by the front door, and even then the hairdryer didn’t reach my head. Why not put a mirror above the desk on that big empty wall? Absolutely no counter space in the bathroom, not even for your toothpaste. Ended up carrying everything back & forth from the room every time. Tiny sink, water everywhere.
The room was spotless as always.But please make some changes to the functionality of the tiny rooms Sonder
