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People were great at the hotel, especially Vivian and Maki and the housekeeping staff.

Stayed for 6 nights. Very helpful and friendly staff. Breakfast was very nice. Conveniently located to several Underground lines and stations including Paddington Station. Room was plenty comfortable for a family of 4.

The location is very good Rooms very small especial the bath room Very poor breakfast but fantastic service !

Good location and friendly staff, décor rather tired but hardly a dealbreaker. Rooms themselves were clean and comfortable. No lift - definitely should have read the smallprint on that one when travelling with infants! Nice continental breakfast the next morning, again with very friendly and helpful staff. Good wi-fi provision also. However, I cannot overlook the safety issues with the windows. We slept in a 4-person room (double + 2 singles). One of the singles was right up against the window which opens more than wide enough for an adult to climb out of. The window was wide open when we went up to the room - I had to stop my daughter running up and peering out (three storey drop on the other side). The hotel definitely needs to look at window restrictors on the family rooms, or at the very least keep them shut for guest arrival and use the aircon which is fitted instead.

Arrive and no rooms available and the manager was rude and unprofessional

Great service, Vivian was training people and she was very good and knowledgeable. She made sure to explain areas around for recommendations for dinner.

Booked the Rhodes last minute after A bnb host cancellation. Price was reduced on the app and very good for London. The staff were very helpful and courteous. The room was clean and updated. The area is great to stay in if you are coming into Paddington from Heathrow as it’s a block from the station. Once you are in this area a lot of London’s sights and go to areas are easily walked to or a short tube trip. The room was quiet despite being in busy area and the breakfast (included) was quite good.

Loved, loved, loved winding up the little spiral staircase to our room. The building has great character and is a super convenient location – for walkability and transit to other neighborhoods but also SUPER easy to get to and from the airport FAST because you can take the express train to Heathrow from Paddington Station. It was a great first introduction to London, definitely doesn't feel like an American hotel in all the best ways. Charm level is high. It has tons of character but is also modest. However the lobby and common spaces are super cool with interesting paintings and decor. (If you don't like stairs though, I would not recommend.) Staff was great and friendly and helped us with our bags up the stairs. It was also helpful to be able to stow our luggage on our last day in town. Would DEFINITELY stay here again. We miss it already.

Nice, friendly, and clean.

Very friendly and helpful staff. Room was basic, but well cleaned.