From the outset, we had issues with the hotel. They advertised this hotel using photos of the spa (including the outdoor pool etc), but this is not included in the ยฃ260 B&B rate for a King View Estate room. When we called to clarify, we were told nothing could be doneโeven after an assistant manager admitted it was misleading and a case of misrepresentation. Their solution? Offer us spa access at a โdiscountedโ rate of ยฃ14โwhich is actually more than one of the available packages. They claimed the included food in the package makes up the value. So, for both of us, it would cost an extra ยฃ198 for just four hours of spa use. The manager even said, โI donโt see why they couldnโt just let you use it to be honest, but itโs not my decisionโthe other team said no.โ When I asked who specifically refused, the response was vague. Suspicious.
Then came our dinner. We were hesitant after the spa situation, but gave it a chance. We ordered, waited over 30 minutes, and were finally servedโbut with the wrong meals. At first, we didnโt realise because the dishes looked so similar. After starting to eat, my partner realised we had been given each otherโs food. By that time, half was gone. We didnโt want to wait another 30+ minutes, so while they deducted the charge, one of us was left hungry.
It doesnโt feel friendly hereโitโs clearly aimed at wealthy guests.