I am taking the time to write a review because I do not want anyone to be as disappointed as we were due to our expectations not being met. I would go as far to say, ‘should be done under the trades description act.’ We were expecting quirky, boutique and authentic.
The issues were as follows:
1. Not able to contact either accommodation or Expedia to get code as we were arriving early and needed access before 3pm to drop off heavy luggage. Fortunately other guests were leaving the property and gave us door code.
2. Description stated there was no lift and expected that room would not be ground floor, however Lahore room is at attic level with extremely narrow stair way. Near impossible if you are travelling with large cases. Staff were able to accommodate to different room but without any assistance to move luggage.
3. Pricing given by Expedia including tax $876.82 for 2 nights billed by Incentra Village Hotel $935.55. Tax increase and $50 housekeeping added to room charge of $379 per night.
4. Security was an issue as we tried to put valuables in the safe provided, requested batteries and told they don’t work.
5. The decoration in room was of an extremely poor standard, attempting to be aged but really just tired and poorly finished.
6. Cleanliness was poor for accommodation being charged to customers, dirt was visible on skirting boards, wood work, shower, toilet brush, rusting on radiators and flaking paint, windows.
Positive: comfy bed, kitchenette, location.