Staff was really helpful, and the hotel was exactly what we expected it to be--not fancy but safe, quiet, affordable, clean, and reasonably convenient. We were able to park on street near the hotel, and there are garages nearby, which is a plus if you have a rental and want to stash it somewhere rather than driving in Rome. It's a family-run European hotel so expect some stuff like them wanting to hold keys at the desk and keep tabs on your coming and going a bit. It's probably not the place for people coming to Rome to party through the night and return in the wee hours of the morning, but it was great for our trip.